As a courtesy, please remember to call us as soon as you know that you will be unable to make your scheduled appointment and we'd be happy to rebook it for you.
If you miss an appointment or fail to give us 24 hours notice you will be required to pay a fee of 50% of your service total. When booking, you will be required to put a card on file.
Please keep in mind that services booked is my income, and a late cancellation or no show prevents us from filling the spot.
Thank you for understanding
Please try to arrive 5 - 10 minutes early to allow time to unwind and fill out the necessary forms to receive your service.
If you arrive late, your session may be shortened or could be canceled in order to accommodate the appointments following yours. Depending on how late you arrive, I will determine if there is enough time to fulfill your appointment. Regardless of the length of the service you actually received, you will be responsible for full service price. Please plan accordingly, and if you are running late please notify your me as soon as you can.
Skin allergies are extremely rare and your safety and care are my utmost concern. Only the highest quality products and the most up to date techniques, certifications, licensing, and sanitation protocols in the industry are used. Alana Flame Beauty is not liable for a reaction due to any of the products used during your service. If you are concerned, a patch test several days before your appointment is recommended.
No contact lenses can be in worn when performing a Lash Lift, Tint or Classic Lash Extensions. The fumes from these services can get trapped under the lenses causing irritation in the eye.
Please, no makeup when booking a Lash Lift, Tint and Classic Lash Extensions. I will charge a makeup removal fee of $20.
If booking for Makeup, have your face clean and makeup fully removed.
Refunds will not be granted unless otherwise noted (Exception on defaulted retail products). Services are charged based on time and products used and can be affected by your lifestyle, aftercare, and body chemistry.
Please arrive with no guests or children as my studio is small and space is limited. I work with sharp tools around the eyes, small objects, chemicals, and have an unmonitored staircase that can be deemed unsafe for small children if unwatched. I am strictly focused on your service, and am not responsible for monitoring or discipling children. Remember some of my services require your eyes to be closed.
Pets are strictly prohibited in the studio unless the animal is a registered service animal. No emotional support animals per California State Board of Barbering and Cosmetology and Contra Costa Environmental Health regulations. Additionally my studio uses small items and certain chemicals that can be deemed harmful to your pet if ingested. Alana Flame Beauty is not liable for any injury caused to your pet during your service, and has the right to refuse service if other arrangements cannot be made. It is best to leave your furry friends at home!
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